Corianna Zpx

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Verified Reviewer
| map-marker Melbourne, Arkansas

Defective shoe claim

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I filed a defective shoe claim and sent them everything they asked for. The claim was approved and they said they would send me an e gift card within 7 buissness days. Its beem over 10 buissness days and they are still giving me the run around. They said they sent it but they did not. I still have not recieved it. The supervisor refused to give me the corporate number
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Poopak M

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Verified Reviewer
| map-marker Thornhill, Ontario

Shoes falling apart

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Converse Canada - Shoes falling apart
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Updated by user Nov 23, 2023

They didn't accept

Original review Nov 23, 2023
I have bought my daughter 's shoes fro. Vaughan mill mall ,about three or four months ago, unfortunately the material seemed old so they are fallen apart easily
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Loss:
$101

Preferred solution: Full refund

User's recommendation: I am not buying any converse again because of bad quality and bad customer service

Zykeria Hxh

Terrible

Converse Canada - Terrible
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purchase shoes from converse canada one side shoe came with 1/2" shorter than other but I have to pay for the return shipping they told me there is always no perfect which it's not their problem I have to pay return shipping cost but they told me for regular return, we do not pay the cost of return if shoes came in damaged they will decide they will cover the cost of return or not they told me 1/2" shorten shoes is not a damage so I have to pay for the return shipping cost
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Loss:
$30
Pros:
  • Non
Cons:
  • Bad customer service

Preferred solution: Deliver product or service ordered

Poopak M

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Verified Reviewer

They don't answer properly

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My daughter 'shoes torn apart after 3 months, No good quality. I emailed them and sent pictures of shoes but they didn't accept And blamed us for this problem. They said it happened because of the way of wearing
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Loss:
$101

Preferred solution: Full refund

Sunwoo M

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Verified Reviewer

Defect Item But No Customer Service

I have received item with manufacture defect one side of shoe its too tight I cant even wear it And they told me I have to pay return shipping Which first time they told me once they get all the info they need they will let me know either they pay or I pay Even manufacture defect I have to pay
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Loss:
$120
Pros:
  • Pros
Cons:
  • Worst customer service ever

Preferred solution: Full refund

User's recommendation: Do No Buy From Converse.ca online

Eria Ouk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hello, I wanted to order Converse. But when...

Hello, I wanted to order Converse. But when filling out the order after payment, I was abruptly thrown out of the site and the money was withdrawn from the bank, but there was nothing in my orders... please, I want to sort this out so that you can help me and return the money!!!
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Alandra S
map-marker Vancouver, British Columbia

Shoe was not what was pictured, and I had to pay 26$ to return them!

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Reached out to converse.ca and was told they dont pay for return shipping. I paid 26$ to ship a pair of shoes that were not what I ordered. A 2.43 billion dollar company doesnt offer free returns or exchange.
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Sayge Fvo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Warranty

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Converse Canada - Warranty
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My stepson wore converse sneakers for 2 months after purchase. And they all fell apart. Converse have a quality policy of 2 years. But, they dont want to return money
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Loss:
$89

Preferred solution: Full refund

User's recommendation: Be more accessible to communicate with customers

1 comment
Poopak M

Exactly the same for my daughter too

Anonymous
map-marker Oshawa, Ontario

Shoes falling apart

I got my shoes about a month and a half ago the sides are ripping and the rubber is split and falling off
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Hilda Gtm

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Verified Reviewer
| map-marker Burnaby, British Columbia

Checking on an order as we had no email confirmation. Con100033**** order Dec 23 Thank you Order

Order Dec 23. # Con100033**** please confirm as I did not get an email confirmation. thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you. Please let me know as soon as possible.
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User's recommendation: Good good good good good good good good good good good good good good good. Good. Good good

Ryan N Lmy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spruce Grove, Alberta

Converse hates Canada

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Trying to order cons my design to canada money is not good enough they use ups worldwide royal pain in the buttfuc
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Preferred solution: https://www.converse.com/shop/p/custom-chuck-taylor-all-star-lift-platform-canvas-by-you-unisex-high-top-shoe/171209CInline_white.html?metricId=8874147472&styleNo=171209C

User's recommendation: Hate them back

Anonymous
map-marker Saratoga Springs, New York

Satanic symbol

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My children and grandkids will no longer be shopping for converse sneakers. Replacing the star with a satanic adolescent symbol as you refer to it's the lowest form of capitalizing on youth innocence Shame on you
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User's recommendation: Ban these greedy folks

Anonymous
map-marker Halifax, Nova Scotia

Don't buy.

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Converse Canada - Don't buy.
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Bought a pair of chuck taylors didn't wear much and the whole side came undone. Wore these as a child into my 20s till they stopped selling around here. So maybe the company is selling knock offs because I never had this trouble before. Oh yeah the month warranty is up
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Anonymous

Been wearing converse for 48 years No more!?

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After reading the "Pissed Consumer" reviews I had to take the time to write my own I'm Pissed Off Too review my own Converse All Star "shoes". My love affair with my dear Chuck Taylors could be nearing an end. What kind of fusing is the company using to put their product together? If the number of Pissed Consumers is any indication, they had better make some quick modifications! My present pair of converse mids are separating at the heel, the toe, AND the side just like my last pair of high tops. I have two additional pair in my closet: (black monochrome leather doing fine) and a Nike touted insole high top starting to come apart. I've been wearing Converse products since 7th grade basketball 48 years ago. WHAT HAPPENED?
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Pros:
  • Reputation
Cons:
  • Failing reputation
Reason of review:
Bad quality
1 comment
Machele Imf

Tennis shoes are on clearance at Walmart in my area for $8.00. Keep an eye out at places like that and buy two at a time.

When they fall apart, throw away and get another from your closet. Paying more than $10-12 for tennis shoes is like throwing money away.

Anonymous
map-marker Windsor, Ontario

Other Product Review

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Awful customer service Do not stand behind defective product Try and blame the customer, then the retailer. Won't cover warrenty issues.
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Reason of review:
Warranty issue

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